Episode 126: Find Your Stuck Letter

When a change stalls, leaders usually blame resistance. But what if the problem is not resistance at all — just one stuck letter? Drawing on Prosci’s ADKAR model, Maya and Marcus turn change into a diagnostic: score Awareness, Desire, Knowledge, Ability, and Reinforcement from one to five, and fix only the letter that’s actually stuck. Training won’t fix Desire, and more emails won’t fix Ability. Four steps close it out: score your own letters first, score one stuck person, fix only that letter, and design the reinforcement now. This show is written and produced by Joe Dutkiewicz of Crayon Leadership. Joe equips mid-senior leaders to think and act two levels up, so they’re recognizable to top leaders and ready for the promotion before it opens. Find Joe on LinkedIn, X, YouTube, Facebook, and at the Crayon Leadership website. Maya and Marcus are AI voices, created with text-to-speech.